How do I know my order is confirmed?
Once your order is completed, you will receive an alert (What’sApp /Email/Call) for the confirmation of order placement.
You will be provided with the order number, details of the order, and the amount that you have to pay. For any concerns please call or what’s app +923328714348 or email customer.care@threadlyloop.com
How to check current status of my order?
Once the order is placed and it got confirmed customers can check the status of their order from the website with the order number by clicking Courier Co. icon.
Do you take orders on phonecalls?
No, to avoid any confusion we do not take orders (retail & bulk) on calls. In case you need any assistance in placing an order, please contact us via email customer.care@threadlyloop.com or what’sapp +923328714348 and we’ll assist you with any issues in placing the order.
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items. You can place a new order for the items you missed out on adding.
How can I cancel my order?
You can cancel the order within 30 minutes from the time it is placed. After this time, cancellation will no longer be possible and full amount shall be charged.
What all payments methods accepted?
The payment options we support are:
EasyPaisa / JazzCash
Title: Ali Rizwan Saghar
Account: 03157908779
COD
What happens to my payment if I cancelled the order?
If you have canceled the order within the timeframe i.e. 30 minutes, your payment will be refunded within 7 business day.
If time has lapsed or dispatch of parcel, the request for the cancellation shall be conditionally accepted, and you will be charged two-way delivery charges.
How can I track my order?
Once the order is placed and confirmed, customers can track the status of their order from the ‘Threadly Loop’ website by clicking PostEx icon.
What is the estimated delivery time?
The estimated delivery timeline is 5-7 business days, excluding holidays.
Delivery times may vary based on your location and will be shown on the checkout page.